Information Industry
Shanghai is boosting information-based social development to build itself into a smart city. In 2013, shanghai’s information industry reported a total added value of 221.609 billion yuan, up 10.8% from the previous year. The added value of IT service businesses reached 138.788 billion yuan, up 15.1%.

IT Infrastructure
Shanghai is speeding up in information technology infrastructure construction. By the end of 2013, the city had set up 700 macro base station and a distribution network of 300 indoor sites. That could cover a total downtown area of 190 square kilometers. The city’s number of Wireless LAN hotspots in public venues also reached 22000, 5000 more than that of the previous year. Internet Data Center (IDC) of all kinds owned a total of 34000 server racks, an increase of 4000. Meanwhile, internet bandwidth reached 650 gigabits per second internationally and 3500 gigabits per second domestically. The number of Internet Protocol TV (IPTV) users amounted to 1.95 million, 170000 more than that of previous year. Another 8.03 million households had been covered by optical fiber broadband in the year, 1.23 million more than that of 2012. Up to 3.6 million households are in actual use of the optical fiber broadband service, 1.1 million more than that of previous year.

IT Application
Shanghai applies its information technology in the various social and economic sectors. In 2013, the city completed a total e-commerce transaction volume of 1.056 trillion yuan, up 35.1% from that of last year. Among the figure, B2B transactions accounted for 81.7% or 863.2 billion yuan, up 28.6%. B2C transaction accounted for 18.3%, or 192.8 billion yuan, up 74.5%. Meanwhile, 44900 companies have joined port tax e-payment system. A total of 182.6236 million electronic bills have been transmitted throughout the year. That involves a payment amount of 1.15 trillion yuan in total, up 15%. The city also introduced 750000 electronic bills for public utility fees and banking services and granted 619000 digital legal person certificates. In the year, the city also issued 587900 social security cards, bringing the accumulative amount to 13.6408 million.

Public Information Service Platform
Shanghai public credit information service platform has been on a soft run, with access for government departments and information owners only. By the end of 2013, the platform has collected information database of 1014 items from 54 business units. The number of accessible entries totaled 220 million.

E-Government
An e-government network that covers governments at all levels has been established. The “Shanghai, China” portal website has 30main channels, including “Government”, “News”, “Express Link”, “Useful Information” and “Interaction”, and 491 sub-categories. The homepage of the portal website registered 22.97 million visits in the year, with a total of 567.27 million webpage visits in 2013. Departments of the municipal government provided online examination, approval and other public services for 1924 items. In 2013, daily homepage traffic of government website reached 916000 on average, with total webpage visit volume of 18.83 million on average every day.

Public Information of Government
The city has further disclosed government information and made administrative affairs more transparent. In 2013, Shanghai voluntarily made public 191000 pieces of government information, an increase of 9.4% from a year earlier. Of the total, 98.5% were in electronic forms. The city publicized 20000 pieces of information by request. It received 19170 applications for the access to government information and has replied to 18563 requests, of which 41.7% were approbated and 1.2% received partial approvals.

The city further deepens its information disclosure about the most concerned government spending and funding. In 2013, the public got the glimpse into 96 city-level government departments’ administrative budget. Altogether 93 city-level departments had publicized their budgets on official receptions, vehicles and overseas trips.

All government departments that disclosed their annual budgets in 2012 carried on the practice in 2013, and some of the district and county-level governments also joined to publicize details about their budget and spending.

In 2013, Shanghai stipulated and issued a series of documents and regulations, involving the filing administration of foreign investment projects, overseas investment projects, foreign-invested enterprises and overseas-invested enterprises. The newly released regulations also include management guidelines of foreign-invested medical institutions and Sino-foreign commercial training institutions. A special negative list (2013 edition) was also issued to clarify the special administrative measures for foreign investments.

In 2013, the city-and district-level departments held altogether 230 press conferences. Among the figure, 35 were regular or special press conferences held by the publicity department of CPC Shanghai Committee and Shanghai Municipal Government Information Office, two media receptions, 10-plus government media briefings and 85 instant press releases by the city information office. By continuous information releasing and themed agenda settings, Shanghai managed to pass on the city government’s key work and important measures to the public in time. The information, plus authoritative interpretation, had not only attracted wide engagement and coverage of reporters from both home and abroad, but also been highly spoken of by local citizens.

In 2013, the city information office’s microblog “Shanghai City” published more than 10000entries of information on each of the four major social media platforms—sina.com, qq.com, eastday.com and xinmin.cn, a rough increase of 35% than that of 2013. The account drew about 9.5 million followers, up 90% than that of the previous year. The information publicized involved multiple city development aspects including major social and economic plans, key projects, housing and demographic information, urban transit, environmental protection, education and public health, employment and people’s livelihood. “Shanghai City” continued to rank high on the “most influential governments” list conducted by Sina microblog.

Foreign Information Service
Shanghai is constantly improving tis information service to overseas people in the city. The 0086-21-962288 hotline opened in May 2006, offering 24-hour free services to overseas people and providing information on exit-entry, education, investment, foreign trade, legal affairs, health, public transport and daily life, as well as translation in emergencies. The services can be provided in 14 languages—English, French, German, Japanese, Korean, Spanish, Italian, Russian, Arabic, Malay, Indonesian, Dutch, Ukrainian and Esperanto. By the end of 2013, the hotline had answered more than 10 million calls by foreigners from 92 countries and regions.

Citizen Service Hotline
Opened for test run on October 82012, the Shanghai citizen service hotline (12345) is a non-emergency government hotline taking locals’ consultation on public policies and information. It also accepts locals’ request for help, complaints and suggestions on public management and public service that involves government efforts. By the end of 2013, the hotline had taken 1.513488 million calls from the public, or an average of 4349 calls per day. Consultation or complaints raised by 894197 calls were solved upon the call time, accounting for 54.6% of the total. Another 474675 calls were handed over to related government departments and 96.34% of the handed-over calls were also properly concluded. Besides, the hotline also rang 51135 callers back to find out that 63.2% of the problems had been solved.